Wipro Recruitment 2024 | Customer Service Representative

                                                                                                   

Wipro Recruitment for Freshers 2024: Apply Online. Wipro seeks a Customer Service Representative (Chat Process) and Associate for its various posts. Apply through Jobskull - Jobs for Freshers.

Wipro Recruitment: Apply Online, Wipro Jobs. Online registration is scheduled to close on August 16, 2024. Job location, several posts, salary, qualifications, and the application link are available below. This is one of the jobs for freshers.

Wipro Recruitment 2024 Job location:

Candidates will be required to work from home and an office with a hybrid work style in Pune for the customer service representative position, while Mumbai will be the office location for the associate role.

The number of posts:

The roles come in a variety of positions. There may be multiple seats.

Available Positions:

The required positions and the number of seats are given below for your reference.

1. Customer Service Representative (Chat Process)

2. Associate

Wipro Recruitment 2024 Salary:

The applicable compensation for the position of customer service representative is Rs 168,000, whereas the applicable salary for the associate post is roughly Rs 304,800 PA. (Note: The salaries shown may differ and are based on information from Glass-door, Ambition Box, etc. The numbers given here are arbitrary and could change at any time. It is recommended that job seekers take this variability into account when investigating options.

Wipro Recruitment: Education Requirements:

Please read the qualification details required for this post in the columns below.

• Customer Service Representative (Chat Process) {12th Pass or A graduate degree in any field.} 
• Associate {A graduate degree in any field.} 

Check out the advertisement at the end for more information regarding the academic qualification post. If you do not have a graduate degree, click here now for 10th/12th-based job openings.

Age Limit: - 

The recruiting process requires candidates to be at least 18 years old. There is no limit to upper Age. For more details regarding your age, see the complete notification.

1. Wipro Recruitment 2024 Roles and Responsibilities of Customer Service Representative (Chat Process):

The obligations and job roles for Off-Campus Drive are mentioned below. 

• Customer care representative duties include answering calls, chatting, and emailing customers.
• Guarantee accurate and timely service delivery at predetermined productivity levels.
• Develop your client and topic expertise so that you can provide a resolution within the first interaction. Make sure that client service level agreements are followed, including those that deal with customer effort, handling time, and customer pleasure.
• Respect the policies on customer service attendance and accountability.
• Complete query resolution, make sure all paperwork is in order, and follow up.
• Determine, disseminate, and implement operational enhancements
• Keep the delivery quality of calls, chats, and emails at the client and internal levels.

2. Roles and Responsibilities of Associate:

The obligations and job roles for Off-Campus Drive are mentioned below. 

• Handling all incoming client help requests by phone or email in a polite manner - Recording all relevant end-user identifying data, such as name, department, contact details, and type of issue or problem -
• Keep a record of every question you receive, every step you take to solve a problem, and all of your successful and unsuccessful solutions.
• To answer any client inquiries, adhere to established protocols and procedures.
• Determine and absorb pertinent product information to improve customer service and troubleshooting.
• Record and examine call logs to identify recurring patterns and avert further issues.
• Updating and maintaining consumer self-help materials will expedite the resolution process.
• Respect service agreements to keep yourself safe from legal issues.

Qualifications of Customer Service Representative (Chat Process) and Associate:

• Understanding and Proficiency A strong ability to communicate is necessary.
• Must be adaptable enough to handle rotating shifts
• adept at using a computer and has a basic understanding of Microsoft Office
• Five-day workweek
• cooperative setting
• Based on performance
• Capacity to multitask in a hectic setting
• Recognizes the needs of the customer and provides possibilities for solutions.

Wipro Recruitment Selection Process:

A virtual/telephone or field interview and a shortlisting/assessment test will determine which candidates move on to the Wipro recruitment process. If an applicant meets the requirements for a shortlist and is selected, they will be notified by a registered email address or mobile number.

Wipro Recruitment 2024 Work Experience:

• For these positions, Relevant work experience is necessary. Candidates with no experience or those with less experience are also welcome to apply for this position.

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Application Procedure - 

Applying via the official website or the URL below is how candidates can apply for the position of Customer Service Representative (Chat Process) and Associate.

✅1. Click Here to Fill out the Application Form Online for Wipro, Jobs for Freshers: Customer Service Representative (Chat Process).

✅1. Click Here to Fill out the Application Form Online for Wipro, Jobs for Freshers: Associate.

Other Work from Home Jobs for freshers 2024, Links.

  

1. Click here for the ✅Gartner Job Post. 

2. Click here for the ✅Amber Job Post. 

 

3. Click here for the ✅Bhanzu Job Post.

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To be informed about all the new MNC, private, and government employment opportunities and work-from-home and IT jobs in 2024, follow us on these social media channels. Stay up to date at all times. To join the channel, click any social media links below.

 

It takes at least a month for candidates to hear back from recruiters. The recruiters will contact you using the email address or phone number you registered with when you are shortlisted.

What is the last date to Apply for Wipro  Recruitment 2024 -

 

Applicants are recommended to apply on or before (16-08-2024).

Wipro Remote Jobs: Application Fee:

There are no application fees for this job post.

Important Information - Since there is no charge or fee for private or MNC job vacancies, beware of fraudsters and scammers. Consider this a scam if someone approaches you and demands money for your firm choice.

Best of Luck