IBM Recruitment 2023: Remote Technical Support | Jobs for Freshers 2023

          

IBM Recruitment 2023

IBM Jobs for Freshers 2023 is looking for the post of Remote Technical Support and posts for its various positions. To be eligible and apply for it, graduation is a must. The recruitment will be made via Shortlisting/ Assessment test, online or face-to-face interview. You need to apply for this post online mode before the last date. The detailed process, eligibility criteria and requirements are given below.  

Job Placement Location for IBM - 

The candidates have the option of working from Gurugram.

Total Number of Positions for the Posts -

There are multiple positions for the posts. Numbers/Seats may vary.

Available Seats and Name of Vacancies - The required positions and the number of seats are given below for your reference.

1. Remote Technical Support.

Salary/Income/Pay-Scale - The compensation range for the position of Remote Technical Support is somewhere between Rs 5,10,000 to 7,40,000 PA. The notification includes more facts on salary information.

Qualification/Educational Details - Please read carefully the qualification details required for this post in the given columns below.

• 1. Remote Technical Support. {graduate degree in any field}.

To get more information regarding the academic qualification according to the post, check out the advertisement at the end. if you do not have a graduate degree, then click here now for 10th/12th-based job openings.

Age Limit - For IBM recruitment, candidates should be having minimum age of 18 years. There is no limit to upper age. To get more information about age, you can refer to the detailed notification.

1. Roles and Responsibilities for Remote Technical Support - The obligations and job roles are mentioned below.

• L0 support is given to them by handling incoming calls and emails for issues reported with such products.
• The primary responsibility of this position is to offer call/chat assistance to IBM customers. The primary responsibility is to create PMRs, Tickets, and Cases in the tool and forward them to the technical team for further resolution. Additionally, to inform technicians to deliver services to consumers within the agreed-upon time limit (Service Level Agreement).
• Meet your KPI goals, such as those for Customer Satisfaction Scores (NPS), No Escalations, AHT, etc. The job description may also call for handling escalations at times and serving as shift leader on the weekends in the absence of designated supervisors. Additionally, the job has management duties for the support mailbox to guarantee that all customer emails.

Required Knowledge and Skills - 

• excellent interpersonal skills
• fluency in speaking and understanding English.
• ability to communicate with related departments through memos and letters.
• Quick grasping ability
• Basic computer skills financial market understanding 
• Being familiar with surveillance tools is preferable.
• knowledge of capital market regulatory standards
• a capacity for pressure-free work.

Technical and professional expertise required.

• Minimum contact centre experience is one to two years, with strong V&L skills, the ability to work well in a team and under pressure, as well as a willingness to grow.
• a minimum of 12 to 24 months of professional experience in the service sector, with the capacity to manage clients from all over the world.
• excellent written and verbal communication skills.
• handling situations of pressure
• Good learner who can progress along the learning curve and succeed on a variety of KPIs, including Average Handling Time, Hold Time, Resolution, etc.

Preferred Professional and Technical Knowledge

• good written and verbal communication abilities
• a strong typing hand.
• Excellent listening and comprehension skills
• Critical thinking, multitasking, and troubleshooting abilities.
• the capacity to analyse difficult situations and make decisions based on the results.
• To obtain great outcomes, be self-motivated and self-driven.

For more jobs and responsibilities, refer to the official website.

Selection Process Criteria -

The candidates will be shortlisted on the basis of age, location and qualification, followed by a Personal Interview. The personal Interview will be face-to-face or telephonic.

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Experience Required - For this post, a minimum experience of 1 year is required.

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Application Procedure - To apply for this recruitment, Applicants can apply from the official web portal or apply for the link given below.

1. Click Here to Fill Application Form Online for IBM, Remote Technical Support

Candidates need to wait at least 1 month to get a response from the Recruiters. Once you are shortlisted, the recruiters will notify you via your registered email-id or registered contact number provided during registration. 

Last Date of Online Form Submission - Applicants are recommended to apply on or before (22-08-2023). Forms will not be submitted after the last date.

Application Charge/Fee - There are no application fees for this recruitment by IBM.

Important Information - Beware of fraudsters/Scammers as there is no Charge/Fee for Private/MNC job openings. If someone asks you for money or demands money for your selection in the company, then consider this a scam.

1. For Detailed Notifications and Advertisement of IBM Recruitment, Remote Technical Support, Click Here

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